Cancellation Policy

PharmacyonAir is known to be the most trustworthy pharmaceutical store with an intention to provide happiness to all the customers. 100% effort is put on all the orders placed by any customer what so ever. The delivery of each product is ensured by us so that it reaches to our buyers on time.

There can be many reasons why the order is canceled by the customers and is kept as flexible as possible. Following are the reasons where cancellation policy will stay put:

  • If the product ordered by the customer is limited in its quantity, the cancellation policy for the same holds applicable in order to avoid any inconvenience by our customers later on.
  • If the buyer has a problem with the product offered by us, there is a support team that can get in touch with them to provide the most agreeable solution for the same.
  • If the product ordered by the client is not in stock, it is canceled right away by PharmacyonAir.
  • The orders made online are pre-paid and in case there is an error in the payment of the order, it holds canceled.
  • A customer can get the order canceled at any time and it will be accepted as long as the reason provided by them is good.
  • If there is no receipt generated at the time of the payment, the order is canceled.
  • In case our client is not satisfied with the product, the can raise a complaint against the item which will then do for the complete refund policy.

100% Purchase Protection

by offering genuine products, secure payments and easy refund for product shopped on


Genuine Products

PharmacyonAir is committed to sell only genuine products to customers on . All Products  listing on  are required to enter an agreement to list and sell only genuine products.

Secure Payments and Safe Ordering


We at PharmacyonAir offer 100% assurance on our items. On the off chance that our item is harmed, or doesn’t show on schedule, or isn’t gotten by the beneficiary, there is a full discount that is offered by our organization. Our assurance takes a shot at a solicitation premise and once an assurance is mentioned by our client, if there should arise an occurrence of an incomplete request, the rest of the equalization is discounted back to the customers.

PharmacyonAir if there should arise an occurrence of incomplete requests, charge as indicated by the items got by the customer. All the exchanges that start from putting in a request to you it arriving at your doorsteps take around 20 to 30 days.

If there should be an occurrence of any postponement, hold or return of the sender, a warning is sent to the purchaser and on the off chance that no notice of such kind is being gotten, it is encouraged to connect with us by sending us a ticket at the discount segment so the issues with respect to transportation of our items is settled and done on need.

For some other inquiries with respect to the request dispatch or to know the status of the request, you can contact us at our help area.


PharmacyonAir understands that you care about how information about you is used and shared, and we appreciate your trust in us to do that carefully and sensibly. Your privacy is important to us and we work to keep your information secure.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts your information, in addition to maintaining security of your information as per the International Standard IS/ISO/IEC 27001 on “Information Technology-Security Techniques- Information Security Management System-Requirements”.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. As per our security procedures, we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect against un authorized access to your password and to your computer. Be sure to sign out when you finish using a shared computer.


PharmacyonAir assures you that your information is completely protected and that your purchases are safe. Our secure-server software encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.

Refund policy

There is a particular request point that we follow:

1. Affirming the request:

At the point when a client puts in a request, an email is sent to them by PharmacyonAir which affirms the request set by the client. There is another email that follows the affirmation mail and is probably going to be gotten inside 24 hours from putting in the request. This email measures the request and shows that it will be dispatched shortly.

In case there is a concern about the payment, like a non-completion of the payment, an email is sent to the client addressing the same.

2. Confirming the shipping:

A request that is affirmed is probably going to be dispatched and sent the day a request is put. When the transportation is affirmed at the back end, an email is sent to the client with respect to the following number of the request. This email will have all the transportation subtleties just as the timetable of when to anticipate the conveyance. This email will likewise have an “connect with us” choice so the request can be followed physically by settling on a decision.

The order can be delivered to the home just as the street number, whatever is favored by the client. There is a possibility for enrolled airmail which is somewhat costly yet is safer in nature. This kind of conveyance requests the purchaser’s mark at the hour of the conveyance. On the off chance that the purchaser isn’t accessible, a message is sent to the purchaser with respect to the endeavor to convey the bundle. The bundle would then be able to be gotten by the purchaser in the wake of reaching the mail center the subtleties of which are referenced in the message sent at the hour of the conveyance. The request is requires to briefly wait at the mailing station for around a month prior to an endeavor to send it back is made.

3. Customs:

PharmacyonAir is based offshore India and every order is treated as an imported good. A parcel after passing through the customs might experience a delay. The delay faced in custom can range from a few days to 3 weeks in case of extreme cases.

4. Delivery Times:

The shipping is done inside 24 to 48 hours after the request is put. The time taken to convey the item relies upon the courier service. In the event that the custom holds a request, it might take around 21 days to contact you. It is fundamental to get in touch with us on the off chance that the request isn’t reached inside 10 days of submitting the request.

5. Reshipments of Lost orders:

Any shipment which is lost is reshipped or discounted by PharmacyonAir. On the off chance that there is a postpone looked in getting the request, it is imperative to report it to the client care inside about two months from the day it is transported to the client. A refund or reshipment for the request lost is done when it is accounted for. Any report that is made inside about two months won’t be acknowledged or refunded.

Following conditions apply for supplanting a request that is made to the PharmacyonAir.

  1. a) If the delivery of the item takes over 7 days to what exactly was referenced in the delivery detail of the equivalent.
  1. b) The dispatching date gave is right.

In the client that the purchaser submits the request at the off base location, the request is charged for the substitution strategy

6. Refund and Return Policy:

If the received order is damaged in any way or not received at all, the refund is made or the product is reshipped to you again. This usually depends on the call made by the buyer and can be refunded or reshipped as according to the choice made by them. Before a buyer can apply for a refund, they are required to wait for the minimum of 30 days from the day the order is placed. If there are any questions regarding the order or the product in general, PharmacyonAir offer telephonic support to each one of you. The refund policy holds eligible for everyone as long as the product that is sent back to us can be resold. The only requirement is that the product should be sealed as it is, unused and unopened and should not exceed the expiry date of it.